Frequently Asked Questions (FAQ)

Creating an account at s0pm is simple and takes just a few minutes. First, visit our website and click the "Register" button. You'll need to provide some basic information like your name, email address, phone number, and a secure password. You must be 18 years of age or older. After filling in all information correctly, click "Submit." A verification link will be sent to your email. Click that link to activate your account. Then you can log in and make your first deposit to start betting. Remember, each user can only create one account.

Forgetting your password is common and easy to fix. Go to the login page and click the "Forgot Password?" link. Enter your registered email address or phone number. We'll send you a password reset link valid for 15 minutes. Click the link and set a new password. Make sure your new password is strong—at least 8 characters with uppercase and lowercase letters, numbers, and special characters. If you don't receive the email, check your spam folder. Still having trouble? Contact our customer support and they'll help you out.

No, according to s0pm's rules, each user can only create one account. Creating multiple accounts violates our Terms and Conditions and can lead to serious consequences. If we detect that a user has multiple accounts, all accounts may be suspended or closed and any deposited funds may be forfeited. This policy is in place to prevent bonus abuse and ensure a fair playing environment for all players. If you have any issues or believe you need to temporarily close your account, contact our support team.

Account verification is an important security measure that protects both you and us. It helps prevent identity theft, money laundering, and fraud. For verification, you may need to submit documents such as photo ID (national ID card or passport), proof of address (utility bill or bank statement), and a screenshot of your payment method. After you upload your documents, our team typically verifies them within 24-48 hours. Once verification is complete, you can make full withdrawals without restrictions. Rest assured, all your information is kept completely confidential and securely stored.

Yes, you can update your account information anytime. Log in to your account and go to "Profile Settings" or "My Account." There you can change your phone number, email address, password, and payment methods. However, certain details like your name and date of birth cannot be changed as they must match your verification documents. If there's an error in this information, please contact our customer support with proof of identity for assistance.

s0pm supports various payment methods so you can easily deposit and withdraw. We accept: Mobile Pay, Nagad, Rocket (mobile banking), all major debit and credit cards (Visa, Mastercard), bank transfer, and various e-wallets. Each method has its own processing time and limits. Mobile banking is usually the fastest with instant processing. We regularly add new payment options to give our users maximum convenience. All transactions are secured with SSL encryption.

Deposit processing time depends on your chosen payment method. Mobile Banking (Mobile Pay, Nagad, Rocket) Usually instant—your money will be credited to your s0pm account within seconds. Credit/debit card deposits typically take 1-5 minutes. Bank transfers can take a bit longer—usually 1-3 business days. If your deposit takes longer than expected, first check your transaction history and confirm the payment was deducted from your bank/mobile wallet. If the issue persists, contact our support team.

The minimum deposit at s0pm is only BDT 500, which is very affordable for new players. This means you can start with a small amount and try out the platform. Maximum deposit limits depend on the payment method. For mobile banking, it's typically up to BDT 50,000 per transaction, and higher for bank transfers or card payments. Higher limits are available for VIP members. You can see detailed limits for all methods in your account's "Deposit" section. Remember, responsible gaming is important—only deposit money you can afford to lose.

Withdrawing your winnings is very easy. Log in to your account and go to the "Withdraw" section. Select your preferred payment method and enter the withdrawal amount. Minimum withdrawal is BDT 1,000. If your account is verified, most withdrawals are processed within 24 hours. Mobile banking withdrawals are typically fastest—often within a few hours. Bank transfers can take 1-3 business days. For first-time withdrawals, additional time may be needed for security verification. Delays may occur if bonus wagering requirements haven't been met.

s0pm does not charge any fees for most withdrawals. However, some payment providers may impose their own transaction fees, which are beyond our control. Mobile banking (Mobile Pay, Nagad, Rocket) is usually completely fee-free. For bank transfers, your bank may deduct a small fee. The first 2-3 withdrawals per month are completely free. Additional withdrawals may incur a small processing fee. VIP members enjoy unlimited free withdrawals. Always check the fee details before submitting a withdrawal request—it will be clearly displayed.

s0pm offers you a variety of betting options. Sports Betting - On 30+ sports including cricket, football, tennis, and basketball. You can place pre-match bets or live in-play bets. Casino - Slots, roulette, blackjack, baccarat, and much more. Live Dealer Games - Play in real-time with live dealers. Bet types include: single bets, accumulators (multiples), system bets, and more. You can bet on outrights, handicaps, over/under, both teams to score (BTTS), and hundreds of other markets. Our bet slip is very simple and you can easily combine different bets.

Live betting, also known as in-play betting, lets you place bets in real-time while the match is in progress. Live betting at s0pm is a thrilling experience. Go to our "Live" section and see the ongoing events. For each match, you'll find updated odds, live scores, and statistics. Odds change every few seconds based on match conditions. You can place bets at any moment—during halftime, after a goal, or at any stage of play. Our live streaming feature lets you watch certain matches directly while betting at the same time. Live betting requires quick decisions and the skill to read the game.

Generally, once a bet is confirmed, it cannot be cancelled. This is standard betting policy and ensures fairness for all players. However, exceptions may apply in certain circumstances: If a match is postponed or cancelled, your bet will be automatically voided and the stake refunded. If incorrect odds are displayed due to a technical error in our system, those bets may be reviewed. Cash Out feature lets you settle your bet before the match ends—you can lock in partial profit or reduce losses. Always double-check your bet slip before submitting.

s0pm welcomes all types of players. Minimum bet just BDT 10, which is very affordable for new players and helps them learn risk-free. Maximum bet limits depend on the sport, match, and market. Popular events like IPL cricket or the English Premier League have much higher limits—often up to lakhs of taka. Smaller leagues or less popular markets may have lower limits. Special high-stakes tables and extended limits are available for VIP and high-roller players. You'll see the maximum limit in the bet slip when placing your bet. We encourage responsible gaming and you can set your own limits.

s0pm has an attractive welcome bonus for new members. On your first deposit Bonus up to 100% up to BDT 10,000. To claim the bonus: First, create and verify a new account. Go to the deposit page and select the "Welcome Bonus" option. Deposit a minimum of BDT 500 and the bonus will be automatically credited to your account. Remember, bonuses have specific terms and conditions—typically you'll need to wager the bonus amount a certain number of times (wagering requirement) before withdrawal. Read the full bonus terms on the promotions page. This offer is for new players only and applies once per person, household, or address.

Wagering Requirement is the amount you need to bet with bonus funds before withdrawal. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 10x, you'll need to bet a total of BDT 10,000. Not all bets count equally—typically sports bets at odds of 1.50+ count 100%, but casino games may contribute differently. You can track your current wagering progress in the "Bonus" section of your account. Bonuses usually have an expiry period (e.g., 30 days), and if you don't meet the requirement within that time, the bonus is forfeited.

s0pm regularly offers various promotions for players. Reload Bonus - Get an extra percentage on your deposits every week. Cashback Offers - Get back a portion of your weekly losses. Free bet - Free bet opportunities on special events. Loyalty Program - Earn points on every bet and redeem them for rewards. Refer a Friend - Invite friends and earn bonuses. Special Tournaments - Compete for big prize pools. Visit our "Promotion" page to see all ongoing promotions. Check regularly as we add new offers for special events like the Cricket World Cup, Eid, and other festivals.

The s0pm VIP Program rewards our most loyal and active players. VIP members enjoy special benefits: higher withdrawal limits, faster payment processing, a personal account manager, exclusive bonuses and promotions, invitations to special events and tournaments, and birthday gifts. The VIP Program has multiple tiers—Bronze, Silver, Gold, Platinum, and Diamond. You'll automatically level up based on your betting activity. Every bet earns you VIP points. Play more, earn more points, and reach higher tiers. You can check your current VIP status and the requirements for the next level in your account dashboard.